Missing BT Reward Card

[Katie87]

In December I signed up to a promotional offer that included a £120 BT Reward Card. My go live date was 31/12/2019.

As the reward card was not showing anywhere on my account, I chased this via telephone Friday 14/02/2020 with the promise I would hear back within 5 working days. I have yet to hear anything. Please can an admin contact me asap as the reward card is the main reason I switched from my previous supplier as it brought the overall cost down. 

[NeilO]

Hi @Katie87, welcome to the community and thanks for posting. Can you post back and let me know what date was your order placed on and which package did you choose?

[Katie87]

Hi Neil

I placed my order for the SuperFast Fibre 1 Unlimited package on 02/12/2019

[NeilO]

Hi @Katie87, Many thanks for confirming that, I'll send you Private message so you can get in touch and we'll be happy to help.