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Aspiring Contributor
Posts: 10
Registered: ‎20-07-2017
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Accepted Solution

Missing Cashback

Hi

 

I took out a new contract for BT Broadband based on the Quidco cashback offer in Nov 2016.  The £154 cashback has been showing as confirmed for several months now in Quidco - can someone please confirm a likely payment timescale

 

Thanks

Paul

Moderator
Posts: 14,845
Registered: ‎27-01-2010
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Re: Missing Cashback

Hi @PaulV000 and welcome.

 

I'm sure I can help you with this. Can you please drop me over an email with the details, including your Quidco username. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDavidM
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Aspiring Contributor
Posts: 10
Registered: ‎20-07-2017
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Re: Missing Cashback

Hi David

 

Sent you details just now, as requested - did you get them?

 

Thanks

Paul

Moderator
Posts: 10,017
Registered: ‎04-07-2013
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Re: Missing Cashback

@PaulV000 Yes I can see your details in our queue, we'll be in touch in the next few days.

Community ModeratorNeilO
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Aspiring Contributor
Posts: 10
Registered: ‎20-07-2017
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Re: Missing Cashback


NeilO wrote:

@PaulV000 Yes I can see your details in our queue, we'll be in touch in the next few days.


Hi 

 

Not sure I saw a reply to this and still haven't seen the cashback one year on...please help!

 

Thanks

Moderator
Posts: 4,351
Registered: ‎03-02-2016
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Re: Missing Cashback

Hi @PaulV000 Sorry that this has still not been sorted and you were not contacted.


We will be happy to help you with this if you send us over your details again. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Aspiring Contributor
Posts: 10
Registered: ‎20-07-2017
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Re: Missing Cashback

Thanks John just sent it through please confirm if you now have all the info needed to progress.

 

Paul

 

Moderator
Posts: 4,351
Registered: ‎03-02-2016
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Re: Missing Cashback

Hi @PaulV000 Thanks for that and I have all the information we need so I get this chased up for you and I should have an update before Friday.

 

Cheers

John

Community ModeratorJohnC
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Aspiring Contributor
Posts: 10
Registered: ‎20-07-2017
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Re: Missing Cashback

Great thanks John
Moderator
Posts: 4,351
Registered: ‎03-02-2016
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Re: Missing Cashback

Hi @PaulV000 Sorry this one is taking longer than we would normally expect to get sorted out for you. The team have told me they are awaiting an update from Quidco and will be in touch with me as soon as they hear back. 

 

Cheers

John

 

Community ModeratorJohnC
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