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PaulV000
Aspiring Contributor
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Message 1 of 20

Missing Cashback

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Hi

 

I took out a new contract for BT Broadband based on the Quidco cashback offer in Nov 2016.  The £154 cashback has been showing as confirmed for several months now in Quidco - can someone please confirm a likely payment timescale

 

Thanks

Paul

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19 REPLIES 19
Moderator
Moderator
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Message 2 of 20

Re: Missing Cashback

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Hi @PaulV000 and welcome.

 

I'm sure I can help you with this. Can you please drop me over an email with the details, including your Quidco username. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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PaulV000
Aspiring Contributor
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Message 3 of 20

Re: Missing Cashback

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Hi David

 

Sent you details just now, as requested - did you get them?

 

Thanks

Paul

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Moderator
Moderator
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Message 4 of 20

Re: Missing Cashback

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@PaulV000 Yes I can see your details in our queue, we'll be in touch in the next few days.

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PaulV000
Aspiring Contributor
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Message 5 of 20

Re: Missing Cashback

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@NeilO wrote:

@PaulV000 Yes I can see your details in our queue, we'll be in touch in the next few days.


Hi 

 

Not sure I saw a reply to this and still haven't seen the cashback one year on...please help!

 

Thanks

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Moderator
Moderator
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Message 6 of 20

Re: Missing Cashback

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Hi @PaulV000 Sorry that this has still not been sorted and you were not contacted.


We will be happy to help you with this if you send us over your details again. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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PaulV000
Aspiring Contributor
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Message 7 of 20

Re: Missing Cashback

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Thanks John just sent it through please confirm if you now have all the info needed to progress.

 

Paul

 

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Moderator
Moderator
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Message 8 of 20

Re: Missing Cashback

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Hi @PaulV000 Thanks for that and I have all the information we need so I get this chased up for you and I should have an update before Friday.

 

Cheers

John

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PaulV000
Aspiring Contributor
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Message 9 of 20

Re: Missing Cashback

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Great thanks John
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Moderator
Moderator
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Message 10 of 20

Re: Missing Cashback

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Hi @PaulV000 Sorry this one is taking longer than we would normally expect to get sorted out for you. The team have told me they are awaiting an update from Quidco and will be in touch with me as soon as they hear back. 

 

Cheers

John

 

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