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PaulV000
Aspiring Contributor
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Message 11 of 20

Re: Missing Cashback

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Thanks for the update John.

Paul
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PaulV000
Aspiring Contributor
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Message 12 of 20

Re: Missing Cashback

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Hi

Any updates John?

Thanks
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Moderator
Moderator
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Message 13 of 20

Re: Missing Cashback

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Hi @PaulV000 Sorry no update as of today but I have chased this again for you after your post yesterday so should be any day now.

 

cheers

John

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PaulV000
Aspiring Contributor
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Message 14 of 20

Re: Missing Cashback

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That's great John sorry I missed your call earlier.
Paul
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PaulV000
Aspiring Contributor
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Message 15 of 20

Re: Missing Cashback

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Hi John how are you getting on? Thanks
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Moderator
Moderator
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Message 16 of 20

Re: Missing Cashback

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Hi @PaulV000

 

John isn't in the office today but I've highlighted this so he knows you're chasing an update.

 

He should be back in contact with you soon.

 

Thanks

 

Stuart

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Moderator
Moderator
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Message 17 of 20

Re: Missing Cashback

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Hi @PaulV000 The team have got back to me and have said that as you pointed out this was approved almost a year ago. They have said that the amount should be available to you and asked that you check again. Please can you check and post back to let me know how you get on.

 

cheers

John

 

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Moderator
Moderator
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Message 18 of 20

Re: Missing Cashback

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Hi @PaulV000 Quidco have updated me that from October 2015 onwards, they longer have a 'paid' status, as all purchases will now remain at 'confirmed' status, even after they have requested payment of the funds. Users can see all of their paid purchases in the statement at the bottom of their payments page

This will show all confirmed transactions in the 'Paid in' column, and all withdrawals in the 'Paid out' column. 

 

I hope this helps you and post back to let me know if this answers your query or if you are still having a problem.

 

Cheers

John

 

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PaulV000
Aspiring Contributor
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Message 19 of 20

Re: Missing Cashback

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Thanks a lot John
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Moderator
Moderator
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Message 20 of 20

Re: Missing Cashback

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Hi @PaulV000 Glad that eventually I was able to get this answered for you.

 

cheers

John

 

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