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cgoddard
Beginner
1,503 Views
Message 1 of 7

Missing Reward Card - No Reward to Claim?

Hi, I took out BT Broadband on the 25th of February on the premise that I would recieve a £100 loaded Mastercard and a £25 John Lewis voucher (as advertised on the MSE Website) however on the claim my reward page it says I have no rewards to claim? Please could someone advise.

 

Best,

Craig

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6 REPLIES 6
Telecom89
Recognised Expert
1,488 Views
Message 2 of 7

Re: Missing Reward Card - No Reward to Claim?


@cgoddard wrote:

Hi, I took out BT Broadband on the 25th of February on the premise that I would recieve a £100 loaded Mastercard and a £25 John Lewis voucher (as advertised on the MSE Website) however on the claim my reward page it says I have no rewards to claim? Please could someone advise.

 

Best,

Craig


Did your BT service go live on 25th Feb or was that when you placed your order?

 

If service hasn't gone live you won't be able to claim a reward yet.

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cgoddard
Beginner
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Message 3 of 7

Re: Missing Reward Card - No Reward to Claim?

Hi, the order was placed on the 25th of February (2 days before the promotion ended). My service went live on the 6th of March - please advise.
Thanks,
Craig
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Telecom89
Recognised Expert
1,462 Views
Message 4 of 7

Re: Missing Reward Card - No Reward to Claim?


@cgoddard wrote:
Hi, the order was placed on the 25th of February (2 days before the promotion ended). My service went live on the 6th of March - please advise.
Thanks,
Craig

Hi - I'm just a customer like you. Did you place the order online?

 

Which web link are you going via to claim these cards?

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cgoddard
Beginner
1,456 Views
Message 5 of 7

Re: Missing Reward Card - No Reward to Claim?

Hi, yes the order was placed online and the claim is supposed to go through: https://www.vouchers.bt.com/claim-my-reward/ however it looks like bt are making it as hard as possible to claim. I'll wait and see if anyone comes back and the try money saving expert forum...
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Telecom89
Recognised Expert
1,441 Views
Message 6 of 7

Re: Missing Reward Card - No Reward to Claim?

You could try contacting the vouchers team to see if they can help?

 

https://bt.custhelp.com/app/contact_email/c/6090

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Telecom89
Recognised Expert
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Message 7 of 7

Re: Missing Reward Card - No Reward to Claim?

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