When I ordered my broadband part of the deal was that I would get an £80 Mastercard Reward Card. I tried to claim this but my reward never showed on my account. I phoned the BT customer services and they said I was not entitled to the reward even though I had a screenshot of the website when I ordered.
Today I received an email saying that there has been an error and I am entitled to an £80 reward card.
I followed the instructions taking me to the reward site but the reward is still not showing on my account to claim.
Please can someone assist me in claiming this?
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Hi @marke1329 thanks for checking that and sorry you can't claim your reward card. I've sent you a Private Message about how to contact the Mod team and we'll help get this claimed for you.