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Lgp1
Beginner
158 Views
Message 1 of 6

Missing Reward Card

Hi, I took out a new mobile phone contract in July which offered a £65 pre loaded MasterCard. The card is still not showing in my Rewards page and despite me emailing about it, I haven’t received a response. Does anyone know who is best to contact please to get a response. Thank you

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5 REPLIES 5
albertj
Contributor
154 Views
Message 2 of 6

Re: Missing Reward Card

Has it been 30 days since you activated your sim?
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Please press the thumbs up if you found my response useful and mark it as a solution if I resolved your query.
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Lgp1
Beginner
145 Views
Message 3 of 6

Re: Missing Reward Card

Yes, I waited for more than 30 days to elapse but still nothing there.
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Moderator
Moderator
131 Views
Message 4 of 6

Re: Missing Reward Card

Hi @Lgp1  sorry that you have not been able to claim your reward card. We will be happy to help you with this.  I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Lgp1
Beginner
127 Views
Message 5 of 6

Re: Missing Reward Card

Thanks JohnC2. I have messaged you. 

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Lgp1
Beginner
109 Views
Message 6 of 6

Re: Missing Reward Card

I have just had a call explaining what the issue was and telling me how it would be resolved. Thanks very much for the swift response. 

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