Hi, I took out a new mobile phone contract in July which offered a £65 pre loaded MasterCard. The card is still not showing in my Rewards page and despite me emailing about it, I haven’t received a response. Does anyone know who is best to contact please to get a response. Thank you
Hi @Lgp1 sorry that you have not been able to claim your reward card. We will be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
I have just had a call explaining what the issue was and telling me how it would be resolved. Thanks very much for the swift response.