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meg7564
Beginner
233 Views
Message 1 of 4

Missing Reward Card

I bought a fibre 1 package on 03/06/2020, which was suppose to include a new customer £70 reward mastercard. However, when I try to claim it, it says that no rewards are available to me.

I can see this is a common problem on the community, can someone please advise? Thanks

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Missing Reward Card

Hi @meg7564 welcome to the forum and thanks for your post. Sorry you are unable to claim your reward card. Was the offer on bt.com or did you get the offer from a 3rd party website?
Also when was your broadband connected?

cheers

John

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meg7564
Beginner
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Message 3 of 4

Re: Missing Reward Card

Hi John, thanks for your response.

The offer was on bt.com and the broadband purchased on 03/06 and activated on the 19/06.

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JohnC2
Moderator
Moderator
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Message 4 of 4

Re: Missing Reward Card

Hi @meg7564 thanks for that info. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with your claim.

cheers

John

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