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Mirzaj
Beginner
306 Views
Message 1 of 9

Missing Sainsbury's Voucher

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We switched over to BT from another provoder December 15, the orignal order was placed in November 15. At the time the offer was £150 sainsbury's gift card if we signed up to BT infinity 12 month contract.

The start was't brilliant as we were left without any broadband for nearly six weeks as BT put it due to issues with the line, these issues didn't exist with the previous supplier who was supplying fiber broadband.

Next fiasco dispite various phonecalls and emails we are still waiting for this elusive sainsburys voucher. 

Can anyone help.

 

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8 REPLIES 8
Distinguished Sage
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Message 2 of 9

Re: Missing Sainsbury's Voucher

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I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 3 of 9

Re: Missing Sainsbury's Voucher

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Hi @Mirzaj,

 

We'll look into it for you and do our best to help. You can reach us by clicking on my user name and then on contact the mods. It can take approximately 5 working days for us to reply to you at the moment.

 

Thanks

 

DanielS

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Mirzaj
Beginner
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Message 4 of 9

Re: Missing Sainsbury's Voucher

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Do you require my BT account details for this?

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Distinguished Sage
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Message 5 of 9

Re: Missing Sainsbury's Voucher

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yes the mods will need that information on the contact form their link opens please do not post any personal details on the forum
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Mirzaj
Beginner
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Message 6 of 9

Re: Missing Sainsbury's Voucher

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Any news or just another wild goose chase?

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Moderator
Moderator
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Message 7 of 9

Re: Missing Sainsbury's Voucher

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Hi @Mirzaj Did you complete the form for help offered by @DanielS ? 

 

Cheers

John

 

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Mirzaj
Beginner
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Message 8 of 9

Re: Missing Sainsbury's Voucher

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I wasn't aware I had to fill a form I was told someone will get in touch when they require my account details. As yet no one has done so.

 

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Moderator
Moderator
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Message 9 of 9

Re: Missing Sainsbury's Voucher

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Hi @Mirzaj Sorry for any confusion but you must complete the "Contact the Mods" form on the link offered by Daniel for your details to come through to us. Please complete that now and we will be happy to help you.

 

Cheers

John

 

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