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bash999
Beginner
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Message 1 of 2

Missing refund

Hi

I received my final bill on the 5t Augusth and as I am in credit am due a refund. I can now see the bill has updated to say the refund was processed on the 17th, it is now the 21st and I have not got the refund in my bank. How long does it normally take?

Thanks
Ashley

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1 REPLY 1
PaddyB
Moderator
Moderator
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Message 2 of 2

Re: Missing refund

Hi @bash999,

Welcome to the Community and thank you for posting. It can normally take up to 5 working days for a credit to appear in the bank account once it's processed by BT.

Thanks

Paddy

 

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