Missing reward

[Colette1979]

Apologies as i know this has been asked many times before . I recently changed to BT with an offer of £120 on a mastercard...ideal I thought right in time for Xmas! When I log in it says I have no rewards...frustrating 🙄 

[JohnC2]

Hi @Colette1979  welcome to the forum and sorry you can't claim your reward card. 

Is your broadband active and if so has it been active for more than 14 days? Post back and let me know.

cheers

John

[Colette1979]

Hi John

Yes i have been active since 5th December.

Thank you 

[JohnC2 · Accepted solution]

Hi @Colette1979 thanks for getting back to me and I assume you mean November. As 14 days have passed since your service was activated I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to get the reward card processed for you.

cheers

John