@pete2 Welcome to the forum. As you've drawn a blank with the helpdesk, I'm bringing your post to the attention of the forum moderators to see if they can look into this for you. They will post contact info here shortly.
Hi @pete2 and welcome.
I'm sorry there's been problems with the payments. I'm sure I can help you with this. Can you please drop me over an email with the details? You'll get the contact the moderators link in my profile.
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That's right. Be aware, though, that referrals to the mods are generaly dealt with in turn and it might be some days before they can get an answer if they're busy.