Moved but address not changed

[Kazzy-K]

Good afternoon,

I have changed address from 3 March, BT have changed over my products on 17 March. In the meantime I was supposed to receive a hub but that was sent to my old address where I no longer lived. I have contacted BT several times however my address has still not been changed on the system which means I am unable to change any products.

I'm so fed up with it, can anyone point me in the right direction?

Thanks!

[gg30340]

Have you tried changing the address your self by logging onto your MyBT and under Account Details, scroll down to "Update my Billing Address" and follow the prompts.

[Kazzy-K]

I have but that didn't fix the problem..

[gg30340]

I suspect that the answer is no, but if you are staying on the same means of delivering broadband to the new property, were you not advised to take your BT hub etc with you when you moved?

Unfortunately I think you will need to contact Customer Service 0800.800.150, ask for the Home Move Team and get them to update your details and ask them to send you out the hub again. 

[Kazzy-K · Accepted solution]

Thanks! It's the second time I've moved and the second time I've had the same problem...

I will give them a call... again... 🙂 

[Kazzy-K]

Rang them and it looks like the problem is solved now. Thanks!