cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beginner
185 Views
Message 1 of 6

Moved but address not changed

Go to solution

Good afternoon,

I have changed address from 3 March, BT have changed over my products on 17 March. In the meantime I was supposed to receive a hub but that was sent to my old address where I no longer lived. I have contacted BT several times however my address has still not been changed on the system which means I am unable to change any products.

I'm so fed up with it, can anyone point me in the right direction?

Thanks!

Tags (1)
0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
181 Views
Message 2 of 6

Re: Moved but address not changed

Go to solution

Have you tried changing the address your self by logging onto your MyBT and under Account Details, scroll down to "Update my Billing Address" and follow the prompts.

0 Ratings
Reply
Beginner
179 Views
Message 3 of 6

Re: Moved but address not changed

Go to solution

I have but that didn't fix the problem..

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
168 Views
Message 4 of 6

Re: Moved but address not changed

Go to solution

I suspect that the answer is no, but if you are staying on the same means of delivering broadband to the new property, were you not advised to take your BT hub etc with you when you moved?

Unfortunately I think you will need to contact Customer Service 0800.800.150, ask for the Home Move Team and get them to update your details and ask them to send you out the hub again. 

 

0 Ratings
Reply
Beginner
163 Views
Message 5 of 6

Re: Moved but address not changed

Go to solution

Thanks! It's the second time I've moved and the second time I've had the same problem...

I will give them a call... again... 🙂 

0 Ratings
Reply
Beginner
157 Views
Message 6 of 6

Re: Moved but address not changed

Go to solution
Rang them and it looks like the problem is solved now. Thanks!
0 Ratings
Reply