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AdamD1
Aspiring Contributor
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Message 1 of 9

Moved out, not cancelled and new owner wants BT broadband

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This is a tricky situation.

 

I have sold my flat and moved into a friends' place where there is already Sky broadband and no need for another connection. However, my contract with BT is not up until August and I enquired about cancelling early and was informed that there would be charges of over £100, but if i simply cancel on the anniversary of taking out the contract it will just be the £31 fee. I have been contacted by the new owner about this because BT have told her that they need to disconnect my line first, but I have nowhere to move it to and the charges to cancel early are prohibitively high.

 

Advice appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Nothing tricky about it, you need to cancel the line and pay the charges.

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AdamD1
Aspiring Contributor
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Message 3 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Hmm.


Is it free to move the line? If so, I shall just do that until I cancel.

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Not sure about that, but presume only if you take over an existing line rather than having a new line provided.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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if line where you are living now is used by SKY then you will need a new line installed and probably free but will require a new contract - or you pay for line installation which is dearer than cancellation fee

 

caught between a rock and a hard place!



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AdamD1
Aspiring Contributor
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Message 6 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Problem solved. I'm just going to give her my router and she's going to pay for the final couple of months and then set up her own.

 

Not sure why I didn't think of that in the first place! Smiley Indifferent

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Moderator
Moderator
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Message 7 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Hi @AdamD1,

 

Ideally, I'd recommend transferring your line over to the new address but I can tell that's not an option as your friend may get their own cancellation charges.

 

Just remember, any call charges, possible usage charges (if it isn't unlimited) will all be liable to you as your name is on the account.

 

If you want to double check the charges for stopping your service, it's best if you spoke with our Customer Options Team on 0800800030, option 1.

 

Good luck with your move.

 

Thanks

 

DanielS

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AdamD1
Aspiring Contributor
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Message 8 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Thanks.

No, it isn't possible to transfer.

All ok about call charges- I've been assured there won't be any but I will keep an eye on my online account daily.
Jonkarra
Expert
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Message 9 of 9

Re: Moved out, not cancelled and new owner wants BT broadband

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Can you get a block on outgoing calls but leave the line active for incoming and internet? Might be worth considering getting something in writing if you can acknowledging the transfer of use incase of some query later, ie downloading copyrighted materials or worse, although if you have the legal paperwork with dates on I'd assume that would cover it.
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