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meghemmings
Aspiring Contributor
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Message 1 of 4

Moving Home - having issues with the moving form...yet again

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Hi there,

 

I'm moving home and I am having issues with the BT moving form. I get up to the part where it mentions the BT hub. The writing used on this page seems to indicate that I can remove the hub from my order, but there is no way to do this. I already have a BT hub and I don't want to pay an additional £9.99 to have a new one delivered when I don't actually need it. 

Would you be able to help me with this, please? I am looking to have my service moved on the 15th of December so it's not for a little while yet.

 

Thanks!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Moving Home - having issues with the moving form...yet again

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did you try phoning and see if they can help   0800 800 150



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meghemmings
Aspiring Contributor
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Message 3 of 4

Re: Moving Home - having issues with the moving form...yet again

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This is the second time I've moved with BT. Last time, I was kept on the phone for over an hour and ended up getting help on here instead. So thought I'd try here first. So, no to answer your question.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Moving Home - having issues with the moving form...yet again

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should really give that a try first - it may be easier this time



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