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Venomx
Expert
150 Views
Message 1 of 6

Moving Home

Hi guys im moving soon and have a few questions.

 

How long does the transfer from one property to another take ?

What happens to my contract, does it stay the same or do I have to extend it ?

 

Thanks

0 Ratings
5 REPLIES 5
Distinguished Sage
Distinguished Sage
143 Views
Message 2 of 6

Re: Moving Home

You will need to start a new phone line contract but your broadband contract will just continue.

You should give BT at least a months notice of your move.

See link

https://bt.custhelp.com/app/answers/detail/a_id/8333/~/moving-home-with-bt

Venomx
Expert
134 Views
Message 3 of 6

Re: Moving Home

I think mine are merged together ?.

In my bill it says"  

 

Broadband and Calls £58.99

This is the cost of your Package at £58.99 a month, charged in advance from
6 Dec 2018 to 5 Jan 2019. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Superfast Fibre 2 Unlimited
Line Rental is now included in your packag
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-Richie-
Expert
124 Views
Message 4 of 6

Re: Moving Home

The line part of the contract is renewed for 12 months, no option around that but you are correct, you're billed as a bundle.

If your current broadband deal has more than 12 months you can take it with you and remain on the same promotion, if it's under that why not see what new offers are available ?

Home move orders vary, if there is a stopped line it can be reactivated in 4 days give or so, if there is a working line then 14 days minimum lead time is required, if there is no line then it depends when the next available engineer is, so basically it depends on what is at the target address.

Venomx
Expert
120 Views
Message 5 of 6

Re: Moving Home

Thanks @-Richie-

 

I asked BT and the contract AND discount expires " 08/07/2019. "

 

When i know where i'm moving shall I contact them asking if they can continue my discount ?

Im on infinity 2 but wouldnt mind being on infinity 1

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-Richie-
Expert
115 Views
Message 6 of 6

Re: Moving Home

It might be worth asking to renew when you move, otherwise in July 2019 your discounts will end, you would still have a contract on the line so if you switched you'll get early termination charges.