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Venomx
Expert
182 Views
Message 1 of 5

Moving House

Hi guys.

Currently on infinity 2 and will be moving house soon, how long does the transfer from one property to another take ?

Thanks

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Moving House

you can try going here  https://www.productsandservices.bt.com/manage/moving-home/



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iniltous
Recognised Expert
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Message 3 of 5

Re: Moving House

Does the new property have access to FTTC ?, does the current occupant of the new property have a working 'Openreach' service ?
If there is a working service, as far as I know it's 10-14 days from when you start the process, as a communication ( letter/email) is sent to the current occupant saying someone has asked to take over the service , and if this request is incorrect, for them to call within 10 days to get it stopped , if they don't stop the takeover ( because they are moving out so know someone may be trying to take over the line ) then after the 10 days the takeover proceeds.
If the property needs a 'new' line rather than a takeover , then the lead time probably can vary depending on demand in the area for an engineer visit, so you would have to start the ball rolling ASAP, giving BT a target date, (probably the date you move in) , but they may not be able to guarantee that date, presumably it's BT you are going to use, as you are posting on a BT forum.

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Venomx
Expert
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Message 4 of 5

Re: Moving House

Yes im staying with BT Broadband.

Not sure where i'm moving yet so cannot answer as to wether anyone will be living in the property before i move in, so for all i know it could be empty for months prior to me moving.

So basically if there is a line in the property currently in use then it will be a faster transfer ?

 

As soon as i know the landline number and postcode is this all i need to provide to BT ?

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Venomx
Expert
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Message 5 of 5

Re: Moving House

Are most properties fibre ready these days ? Obviously i can't move to a household which doesn't support BT Fibre

When i know the postcode shall i check here ? https://www.productsandservices.bt.com/broadband/availability

or here ? https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre

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