cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
TeaAndToast
Contributor
210 Views
Message 1 of 3

Moving from BT, but have a bill for BB service for the next 3 months.

Hello,

 

I'm canceling my BT as I'm leaving my parents house and in my new home it will be going under my partners name.  I have a bill which has included my broadband and line rental for the next 3 months. I have £100 in credit which will cover my bill up until my account is canceled on the 21st, yet I'm getting payment reminders. What should I do?

0 Ratings
Reply
2 REPLIES 2
Distinguished Sage
204 Views
Message 2 of 3

Re: Moving from BT, but have a bill for BB service for the next 3 months.

Hi

I am sorry to see you are having problems

 

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

0 Ratings
Reply
geo1986
Aspiring Expert
204 Views
Message 3 of 3

Re: Moving from BT, but have a bill for BB service for the next 3 months.

Until your account is actually closed BT expect you to keep paying as if it was continuing. You can ignore it till the 21st, but they may restrict it for non payment in the mean time and that could result in late payment charges.

Easiest way is it pay any bills and they'll give you the credit back after you've left.
0 Ratings
Reply