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glenm32
Beginner
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Message 1 of 4

Moving from BT to sky

Hi,

 

I am moving from BT infinity to Sky fibre after 18months of many problems with BT.

 

The porting and broadband activation was suppose to happen yesterday. It looks like my BT infinity has been cut off but sky are unable to port my number. 

 

I  stuck without broadband. Any ideas why sky are unable to port my number from BT at the moment?

 

Thanks

 

Glen

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Distinguished Sage
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Message 2 of 4

Re: Moving from BT to sky

You need to take the issue up with Sky as you are no longer a BT customer.
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glenm32
Beginner
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Message 3 of 4

Re: Moving from BT to sky

That was my first attemp which failed miserably. I am hoping to confirm from BT that have released everything properly.

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Distinguished Sage
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Message 4 of 4

Re: Moving from BT to sky

Someone on the Sky customer forum may be able to help.

 

Sky Help Forum - Help & Support from the Official Sky Forum

 

Everyone on this forum are just BT Retail customers.

 

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