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redleather
Aspiring Contributor
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Message 1 of 2

Moving from TalkTalk to BT.

Hi Guys and Mods - First Post

 

Ordered BT Infinity 1 with Phone package on 27/10/2016

cease line date to TalkTalk November 14 2016.

All good so far!

 

BT cancelled order.

 

November 3 2016 reordered with new cease line to TalkTalk November 23 2016

BT insist they have sent new cease line order to TalkTalk.

TalkTalk insist that they have not receieved this and will cease line on November 14 2016.

 

Phoned BT who have re re confirmed that they have sent the amended date.

 

Have copies of transcripts.

 

So am between a rock and a hard place with the consequnce that TalkTalk will cut me off on November 14 2016.

 

If any Mods can help I should be grateful.

 

Red

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Moderator
Moderator
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Message 2 of 2

Re: Moving from TalkTalk to BT.

Hi @redleather and welcome.

 

The quickest way to get an update on the order would be to contact our online orders chat team so can you give them a go and let me know how you get on.

 

Cheers

 

David

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