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Caher
Aspiring Expert
373 Views
Message 1 of 4

Moving home and continuous broadband

I may have to move and with Covid-19 I can only work from home. However, the new place does not have a BT line so I have potentially got a period with no internet.
Is there any way that I can insist that I can only be cut off in my old place before I can be sure the connection will work in another?

I am on fibre 2 and I could go to Halo but that restating my contact all over again and paying an extra £200 over the lifetime of a contract.

thanks

 

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imjolly
Distinguished Sage
Distinguished Sage
370 Views
Message 2 of 4

Re: Moving home and continuous broadband

Have you tried contact BT home move dept and seeing what they can do to help you?

have you checked what broadband is available at your new accommodation?



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-Richie-
Guru
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Message 3 of 4

Re: Moving home and continuous broadband

If a new line is needed, BT will typically waive the £130 connection charge if you renew your broadband.
With a home move order, you can specify the cease happens on the same date as the provide, if the provide is delayed the cease will still go ahead, there's no way to guarantee otherwise, to Openreach it's 2 orders, 1 to stop at property A and another to provide at property B.

Caher
Aspiring Expert
296 Views
Message 4 of 4

Re: Moving home and continuous broadband

Thanks for that. But is it possible to ask that the cease can only happen when the connection is verified? 

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