We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I may have to move and with Covid-19 I can only work from home. However, the new place does not have a BT line so I have potentially got a period with no internet.
Is there any way that I can insist that I can only be cut off in my old place before I can be sure the connection will work in another?
I am on fibre 2 and I could go to Halo but that restating my contact all over again and paying an extra £200 over the lifetime of a contract.
Have you tried contact BT home move dept and seeing what they can do to help you?
have you checked what broadband is available at your new accommodation?
If a new line is needed, BT will typically waive the £130 connection charge if you renew your broadband.
With a home move order, you can specify the cease happens on the same date as the provide, if the provide is delayed the cease will still go ahead, there's no way to guarantee otherwise, to Openreach it's 2 orders, 1 to stop at property A and another to provide at property B.
Thanks for that. But is it possible to ask that the cease can only happen when the connection is verified?