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GJW24
Beginner
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Message 1 of 2

Moving home

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Hi,

We will be moving out of our home, spending a few months with our parents whilst our new build is finished. Can we suspend our BT broadband package whilst we are at our parents home?

 

Thanks

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Moving home

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No. BT do not suspend accounts or put them on hold.

You will either need to cancel or do a "house move"  to your parents address. Making sure it is a new line that is being applied for and not a take over of your parents line and when your new house is ready carry out another "house move" to that.

Moving Home with BT | Moving Broadband to a New Home | BT