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ttyrie
Recognised Expert
780 Views
Message 1 of 6

Moving house... how do I work out the cancellation charges?

Hello,

 

We are moving home soon (I would say within 3 months) as the conveyancing process will be commencing within the next 2 weeks.

 

However, I would like to know what the cancellation charges (if any) there are likely to be when we cancel our services.

 

The property we hope to purchase has a really long BT line and a max speed of 500k- way to slow for our needs, so we would have to go with cable Broadband which is available at the property, hence the need to cancel when we move.

 

 

We have the following services:-

 

BT Broadband Option 3= £10 PM (15 months left to run on contract)

 

Evening & Weekend Calls= £Inc PM (15 months left to run on contract)

 

Line Rental= £13.90 PM (Is there a cancellation charge?)

 

BT Vision Gold= £12.50 PM (9 months left to run)

 

 

 

Thanks Smiley Happy

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5 REPLIES
Guru
758 Views
Message 2 of 6

Re: Moving house... how do I work out the cancellation charges?

ttyrie
Recognised Expert
748 Views
Message 3 of 6

Re: Moving house... how do I work out the cancellation charges?

Hmm...

 

£700.49 is what the cancellation charges will be, according to today's call to BT!

 

How they worked that out is anyones guess but it cant be right.

 

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Guru
742 Views
Message 4 of 6

Re: Moving house... how do I work out the cancellation charges?

Did you look at that list.

Even the top packages show ma £19.75 a month termination charge>

 

Broadband, TV & CallsBroadband Option 3 Unlimited Anytime Call Plan Vision+ Box & Gold Value Pack24£19.75

toekneem

(EASBF)

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Distinguished Guru
736 Views
Message 5 of 6

Re: Moving house... how do I work out the cancellation charges?

The T&Cs say that if you move home and they cannot provide a service, then BT will cancel it at no cost.  If the line at the new home is too slow for BT Vision then thay should just cancel that part of the contract.

 

You would still have to pay all the other charges.

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ttyrie
Recognised Expert
731 Views
Message 6 of 6

Re: Moving house... how do I work out the cancellation charges?

I think I'll just say we're moving to Hull or abroad then...

 

Will this work?

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