I am moving out of my house and staying in a rental which already has a phone and broadband so I want to put (some) of my account on hold. I have Broadband, Landline and BT Sport products. I would still like to have access to BT sport on my laptop and obvs happy to pay for that but does anyone know how I freeze everything else until my new house is completed and ready to move into? Thanks
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Thanks for replying to my post. I’ll have to cancel I guess as to keep paying would mean the people buying my house could potentially use my phone line?
Many, (very many!), years ago I used to work in a telephone exchange. One of the "services" that we provided then was to TOS, (Temporary Out of Service), a line. This was usually done in the case of non-payment of bills and prevented outgoing calls, with incoming callers getting Number Unobtainable tone, (I think?).
I don't know what the modern equivalent of this is, but it might be worth enquiring if it is possible to keep paying, but voluntarily have the line taken out of service? If it is, then that may resolve your issue - albeit at a cost?
Its not straightforward. Once new people move into your existing house, they will request service from a provider, and your line would be taken over, and your contract terminated. That could mean you are charged cancellation fees.