Hoping someone can support, I am due to move to a new build property soon that has a FNL FTTH line
I processed a home move with my current BT fibre in the hope that this would work however BT raised a query with OpenReach and OR have returned and they have advised that the whole site is locked out to OR.
I currently have around 12 months left of a contract with BT fibre - would I be due to pay a cancellation fee as I have no alternative but to change provider or are they quite strict with this?
Has anyone had this experience and what was the outcome?
Solved! Go to Solution.
Hi @StephenB1994, welcome to the forum and thanks for posting your question.
I can confirm that you won't be charged in this scenario as you are moving home and we're not able to provide the service at your new UK address.