Having given notice that I will be moving to a new build home and taking my current Bt package with me , I was a little surprised to find out that my contract which still had 11 months to run , was renewed to an 18 month term . Even though this was not explained to me in my discussions when giving home move notice . After I contacted Cutomer services to query this , they did confirm that a renewal of contract when moving home was correct
Welcome to this user forum.
You would normally take the remainder of the contract period with you, but if you are moving to a place which has no existing line, then you are usually committed to a 12 month line rental contract, to cover the cost of the new line.
Hi @Patglasgow was a retention deal agreed so that your services would be discounted as that would be the only time that an 18 month contract would be applied.
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