It seems BT like overcharging.....have you any emails that they sent you when ordering? I have emails stating my contract prices but it means not a jot so far. Try to find anything you can as it will help.
sorry I cannot offer any advice but I'm in the same boat and have been overcharged for the entire 12 months
Very kind of you to reply, I know you are busy fixing up your flattened island, so much appreciated.
Emails I have contain nothing of real value to me, just order numbers etc. Seems thet won't access the chat session where I got stitched up. Happy to just call me a liar and take my money. Just shows there is no duty of care with these corporations. Literally had me unable to speak because of frustration, fear and tears, just wanted me to f-off and die as long as they got paid. Gonna be a miserable 18 months til I can get out of this as they managed to time it so it was too late to back out without paying £400.
Can't believe I got mugged twice in a month once by Sky and then by BT. What an trusting idiot.