Multiple accounts differentiate

[Namshub]

If I have two identical broadband packages into one house , how can I easily identify which account is connected to a specific hub?

I required to change the package on one but not the other and I need to ensure I update the correct one

[Leanne_T · Accepted solution]

Morning @Namshub 

Thanks for coming to the community. 

If you give our broadband tech guides a call or use the message option, they can check the hub details and help you with changing the package for the correct router. 

Ways to get in touch can be found in our Technical support contact us page. 

Thanks 🙂

Leanne.