My BT Not Showing Products

[adam101]

Having just logged into My BT to check Call Protect for a number and updated for the latest dodgy calls, I can't seem to access products. All it will give me is billing. When I try to go directly to the Call Protect page, as I have it as a previously visited URL, it says "Sorry, there's nothing to show here at the moment Please come back when your products have been activated."

Anyone know if there is there a fault with My BT currently?

[Alex_H]

Hi @adam101,

Thanks for visiting the BT Community

Are you still having the issue today viewing your products in My BT? Does the same thing happen if you test another browser? 

Alex

[adam101]

@Alex_H Yes, still got the same issue and no change if I use a different browser.

[Alex_H]

@adam101 Thanks for confirming, in that case when you have a chance I would contact our technical team just so they can have a check for any issues with your account that might cause that error.

-Alex

[adam101 · Accepted solution]

If anyone comes across this thread, to confirm, the loss of everything other than billing on My BT was due to being migrated to a pre-digital phone line, which apparently doesn't come with anything other than billing. The only way to restore it is moving to digital voice.