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Message 1 of 3

My BT Sorry Something's Gone Wrong

I recently signed up to BT broadband and the My BT Details page isn't showing any information about the billing or account. Is this a common issue?

Thanks!

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Zombie
Expert
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Message 2 of 3

Re: My BT Sorry Something's Gone Wrong

Hi @LorraineCampbell have you tried a different browser? 

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V_Meldrew
Recognised Expert
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Message 3 of 3

Re: My BT Sorry Something's Gone Wrong


@LorraineCampbellwrote:

I recently signed up to BT broadband and the My BT Details page isn't showing any information about the billing or account. Is this a common issue?


The short answer is yes. You don't say how recently you signed up but it took 2 - 3 weeks when I signed up.

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