You would think that they could test the changes before they make them live!
And the new colours are bad too.
I have tried to alert them to the problem but it is impossible to get anyone who understands
and can pass on the details to someone who will look into it.
Well, still no access to My Extras, but the useage monitor has gone back to showing me that I am one of a few customers who can't see the useage (as it has for months). A very brief fix for that, then!
Links for details of products still broken and the colours terrible.
I have found a way to get to My Extras though.
You couldnt make it up: I alerted the BT Twitter interface person, and sent a new Screen shot of the FUBAR'ed page they'd created ..... this morning I get an email from another part of the Org, with a new Refn/Incident # and another request for a ScreenShot of the 'Original Problem' ......
Thats gonna be difficult - LOL.
You have to laugh - but wonder at the same time how they manage to bill 'correctly' .....
Their billing system is very strange. The first indication of what you have to pay is the payment history showing the amount of you new bill. Then, hours later the date of next bill is changed -- but it still shows the past useage. Then the bill is available and you get told about it by email later. Eventually the useage is rest!
The whole thing goes on for a couple of days!! It must be a really cobbled together ancient system which has been botched together with new bits.
Sounds about right !
Meanwhile my 'MYBT' Account summary page is still FUBAR .... gawd, it aint rocket science to pull together product details, balances etc and format onto one page is it ?
I have a feeling that the structure of the new(ish) MyBT pages is far too complicated for the comprehension of most of the members of the technical team who are trying to rectify problems. Have a look at my account/billing problems here.
With no My Extras on the main MyBT site, you could try this link to get to My Extras:
It works for me, even though the MyBT page doesn't. I don't know if it will work for you.