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Vetch
Contributor
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Message 1 of 5

My BT "Please upgrade your profile"

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I have the same problem   as a previous poster (djderby555) with regard to upgrading my profile. I have copied the relevant part of his/her post to save myself repeating everything.

Quote:

Can you help, whenever I try to look at my profile on BT, it comes up with a form saying "Please upgrade your profile" "We are making changes to My BT to improve your security. Please take a moment to upgrade your profile to make it more secure. ". 

On the form it asks for my email address (which it says should also be my BT ID), but the problem is that my BT ID is not an email address. I have a different BT ID and a different BT email address. 

I can log into my BT and access my bill and other features as normal but just cannot access my profile....end of quote

 

Initial advice to the above poster was to go to the Chat Team which proved to be useless and a moderator (Paddy B) took on the problem and I assume got it fixed.

Since that post was dated May 2017 I’m hoping that an answer has emerged on these boards, or elsewhere, for this problem.

Details of my profile are now hidden from me which is annoying because I can’t view or change any of my account details.

Thanks.

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Moderator
Moderator
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Message 2 of 5

Re: My BT "Please upgrade your profile"

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Hi Vetch,

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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Moderator
Moderator
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Message 3 of 5

Re: My BT "Please upgrade your profile"

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Hi @Vetch

I have picked up your case and I have been trying to catch up with you over the last few days.  Sorry I haven't been able to reach you.

I do need to speak with you first of all in order to get this sorted out.  Can you drop me a reply to let me know the best time to catch up with you.  I'll be here until 20:00 this evening if a time before that suits?

Let me know please.

Cheers,

Robbie

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Moderator
Moderator
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Message 4 of 5

Re: My BT "Please upgrade your profile"

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Hi @Vetch

Thanks for taking the time to chat with me again this morning.

I'm pleased that you've been able to set up the BTID with your email address as your username.  You just need to claim account holder status so that you can manage your "extras".  Here is the link I mentioned >> I should be the account holder but I'm currently listed as the account manager.  How do I change thi... <<

  • Log into MyBT
  • Click on Settings and Your account
  • Scroll down and you'll see if you're an Account holder or Account manager
  • Click on the I should be the Account holder link and follow the steps

I will come back to you tomorrow as agreed to double check that you managed to get this sorted out.

Cheers,

Robbie

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Vetch
Contributor
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Message 5 of 5

Re: My BT "Please upgrade your profile"

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Hi Robbie,

Thanks for your post above, I have now just completed the procedure and everthing is back to normal. I am now the Account Holder.

I would also like to thank you once again for your help in sorting out my account problem.

Cheers,

Bill

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