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Message 1 of 5

My BT redirects to webmail every time I try to access it. I have tried deleting all cookies etc.

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I have tried everything, using different browsers, deleting browsing history and all cookies but every time I try to log into My BT it simply redirects me half way through to my BT Mail. I need to log into My BT to load the new Norton anti virus and to manage my account

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NeilO
Moderator
Moderator
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Message 2 of 5

Re: My BT redirects to webmail every time I try to access it. I have tried deleting all cookies etc.

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@Chiefchickenchowmein welcome to the community and thanks for posting, I'm sorry you're being redirected to webmail when logging into MyBT. We'll need to raise a fault to get that sorted and I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

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jsmith988
Beginner
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Message 3 of 5

Re: My BT redirects to webmail every time I try to access it. I have tried deleting all cookies etc.

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Hi guys i am also having the same issue help please.

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NeilO
Moderator
Moderator
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Message 4 of 5

Re: My BT redirects to webmail every time I try to access it. I have tried deleting all cookies etc.

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@jsmith988 Welcome back to the community, I've sent you a private message so you can get in touch and we'll be happy to help.

Thanks

Neil

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Message 5 of 5

Re: My BT redirects to webmail every time I try to access it. I have tried deleting all cookies etc.

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Hi Neil

 

I have managed to circumvent the problem.I have used the MyBT app on my phone and now have a separate different login password to MyBT which has worked on my PC so that I have been able to access my account on it. I am currently installing Norton although the removal of McAfee seems very slow.....