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caramia77
Newbie
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Message 1 of 3

My BT retrieving dashboard information error

returns to unusual homepage with strange message, "retrieving dashboard information" then returns to sign in page again. this keeps repeating.

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Moderator
Moderator
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Message 2 of 3

Re: My BT retrieving dashboard information error

Hi @caramia77 Welcome to the forum and sorry you are having a problem accessing your MYBT. I've moved your post to create a new thread as the previous thread was along time ago. 

If you are still experiencing this problem please clear your cookies and cache and and try again. Post back and let me know how you get on.

Cheers
John

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barnpiece
Expert
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Message 3 of 3

Re: My BT retrieving dashboard information error

Also, if you have an ad blocking extension enabled in your browser, disable the blocking for the domain bt.com
as this can cause problems too.

Richard

 

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