cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
bryanr
Beginner
218 Views
Message 1 of 2

With the planned charge being introduced for Broadband Talk, I cancelled the account before Christmas

 

The Broadband Talk was a separate account to my Phone/Broadband,  I requested that the Broadband Talk Account be removed from My BT via Live Chat two weeks ago, but it is still appearing on the website.

 

I have received final bill for the account, so there is nothing outstanding.  The only niggle is that when I log on to My BT the Broadband Talk account is the first one to show up, so each time I log on I have to change accounts, and even when trying to look at some of the details on the Phone account, it defaults to the BBT account.

 

How long, having requested it is removed, should it take for My BT to be updated, as there is no option for me to remove it myself?

 

0 Ratings
Reply
1 REPLY 1
Moderator
Moderator
175 Views
Message 2 of 2

Re: My BT

Go to solution

Hi bryanr,

 

Thanks for posting!

 

As the broadband talk was on a separate account we may need to make a few changes from our end.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

All the best,

 

Robbie

0 Ratings
Reply