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festiniog24
Newbie
162 Views
Message 1 of 4

My BT

My BT under the my products heading says I have neither phone or broadband, and all my extras have disappeared ,replaced by a message saying "we can't retrieve your extras, either you have a calling plan or a broadband service in this account " err well yes ! "Please contact us so we can amend your profile" have made contact by phone & email & not had any help at all . Any clues anyone
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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: My BT

try live chat 




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festiniog24
Newbie
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Message 3 of 4

Re: My BT

Thanks for that have given it a go , not full of confidence with the outcome as phone call & email contact got a similar response but nothing happened, will wait and see what happens in the promised 2 days.
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Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: My BT

If your services are all tickety-boo and your bills are correct, I wouldn't worry about it too much. MyBT is not terribly reliable as regards service details and regularly goes belly up for a while.

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