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klushed
Newbie
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Message 1 of 6

HI. Can anyone help please. I have been trying to register to use my BT to view my bills. I am a new customer. When I click the link to activate my email address I get a due to a techinical error this isn't possible right now message. I've been getting this message for 2 weeks. I can't view my bills if I can't accesss my BT. Any help would be appreciated.

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
368 Views
Message 2 of 6

Re: My BT

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are you trying to login with your btinternet address?  if so that won't work you need to register a new account for BT.com and there is no need to use the btinternet address if you prefer another address. 



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klushed
Newbie
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Message 3 of 6

Re: My BT

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Thank you for your swift response. No I'm trying to register with my hotmail account and still getting the same message Woman Sad

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: My BT

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try using your btinternet account and password and see if that lets you set up a new account.  if still problems then try live chat




live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums



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klushed
Newbie
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Message 5 of 6

Re: My BT

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Thank you. Yes I tried that and still no luck. I will try the live chat option. Thanks again.

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klushed
Newbie
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Message 6 of 6

Re: My BT

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Live chat fixed it for me. Thanks for your help guys

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