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jodiesmum
Contributor
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Message 1 of 3

My Bt - cant Log in

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Unable to log into to My Bt. Brings up a cookie screen and behind that we can't bring up your account details, we are working on it. Please wait.  This is on my Laptop. This started yesterday 16/2/2020

However tried on my mobile phone and it logged me in. Web mail works with my user name and password.

Any ideas please- Mods can you help?  How can I resolve this?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My Bt - cant Log in

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Have you tried clearing the cookies/history/cache from your browser?

Which browser are you using and have you tried another browser?

jodiesmum
Contributor
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Message 3 of 3

Re: My Bt - cant Log in

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Thanks for the quick reply.
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