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MartinLyle
Beginner
742 Views
Message 1 of 4

My bill is too high, is it possible to downgrade my package on fttp?

Rental and other charges More information
Phone linePhone line – 0xxxx xxxxxx

Line Rental

20 Apr - 19 May 16

This is the cost of your Line Rental at £17.99 a month, charged in advance
from 20 Apr 2016 to 19 May 2016.

 

£17.99

PackagePackage

Broadband and Calls

20 Apr - 19 May 16

 

This is made up of:

  • Broadband and Calls £29.90

    This is the cost of your Package at £29.90 a month, charged in advance from
    20 Apr 2016 to 19 May 2016. This gives you:

    • Calling Plan Unlimited Weekend Calls
    • Broadband Unlimited BT Infinity 2

    Yet to discover BT TV? See bt.com/bttv for a great TV service

  • CreditSpecial offer discount -£0.21

    20 Apr - 21 Apr 16

    You get your Package at a special rate. We show this on your bill by giving
    you a refund of £3.20 a month

    Your special offer discount lasts for 12 months

£29.69

Total rental and other charges

£47.68
 

Just shy of £50 a month (£564 oer year) feels like far too much but I know I am limited by being on fttp with moving to other broadband providers.  I'm pretty happy with BT anyway, the connections reliability and speed is fantastic, it just feels too expensive.
 
When I first signed up I was sharing the broadband here with 4 other people, 3 of whom were very heavy users of bandwidth along with myself, the Infinity 2 covered us all just fine.  Now its just me, Infinity 1 would do, especially with the new faster speeds but I've no idea if its even going to be possible to try and get my bill reduced by dropping down onto infinity 1. 
 
Has anyone on here done it before?  Specifically has anyone on fttp done it before, was it any different to how a regular broadband connection would be changed?
 

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3 REPLIES 3
MartinLyle
Beginner
723 Views
Message 2 of 4

Re: My bill is too high, is it possible to downgrade my package on fttp?

From what I'm reading here, ************ can provide me the exact same service for £38 per month.  Just waiting to hear back from them if thats the case.

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Highlighted
Guru
717 Views
Message 3 of 4

Re: My bill is too high, is it possible to downgrade my package on fttp?

If you are still in contract you may have significant charges moving.

If you are out of contract, ring BT retentions (customer optiopns team) and say you might be leaving; they will almost certainly come up with a much better deal, but it will require a 12 month re-contract.

Maybe 0800.800.030 or 0800 587 8820

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MartinLyle
Beginner
687 Views
Message 4 of 4

Re: My bill is too high, is it possible to downgrade my package on fttp?

Thanks, I'll give both numbers a try tomorrow.

I have no idea what my current contract status is but if I can save £10 a month for 12 months then any fee below £120 is a net gain for me.
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