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Aspiring Contributor
Message 1 of 3

My email of 27th January 2021 said "We have stopped your BT Sport". It didn't stop the direct debit!


I discovered this evening BT Sport has been debiting £25.00 per month from my bank account since 27th January 2021.

I had intended to subscribe to BT Sport in January for one month because of the 'ten days of football' event.

However, there was a glitch with my order and I started receiving several emails welcoming me to BT Sport.

I feared I was going to have multiple debits. Their records will show just how many emails they generated, and the issues I raised.

On 28th January, I was advised my 'account' had been suspended, but I would need to provide my bank details in order for a refund to be made. I was also informed it would take 5 days to go into my account.

On 29th January, I was able to speak to someone who could resolve the issue. In fact this person was able to make a refund into my bank account immediately.

As I feared, providing my bank details in order to obtain a refund, has resulted in £25.00 monthly debits from my bank account.

If I was a BT Sport subscriber, is it normal practice not receive ANY emails from BT Sport since January, even if only to advise me of the date when they were taking payment?

My e-mail account still has the email from BT Sport dated 27 January 2021 with the headline stating unequivocally -"We have stopped your BT Sport"

I have been told by an advisor to call back tomorrow they were closed today due to a bank holiday.

I have since logged on and cancelled the subscription.

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Aspiring Contributor
Message 2 of 3

Re: My email of 27th January 2021 said "We have stopped your BT Sport". It didn't stop the

I have found out my BT Sport 'direct debit' is something called a recurring payment, a Continuous Payment Authority, and I am now wonder if this will make it difficult for me to get my money back from BT?

I will contact my bank tomorrow and find if they will pay me back as I contacted them in January when I tried to obtain a refund.


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Message 3 of 3

Re: My email of 27th January 2021 said "We have stopped your BT Sport". It didn't stop the

Hi @Thms09,

Thank you for posting. I'm sorry if you've been incorrectly charged for BT Sport. If you send me your details, I'll be able to get this corrected. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages