cancel
Showing results for 
Search instead for 
Did you mean: 
Cornwall1
Newbie
424 Views
Message 1 of 6

My neighbours either side have fibre broadband but I cant

Hi

I am trying to find some information.

I recently renovated a barn, which was completed and moved into in July 16.

all of my neighbours both before the exchange and further away have got fibre optic, when I go to openreach website and put my number in it suggests fibre is not available, however typing any of my neighboughs shows it is.

We currently have speed of just 2mbs, so the upgrade would be a huge advantage.

Does anybody know why I might not be able to get fibre or could it be a database error which can easily be sorted.

As a side note I did have huge delays with open reach even connecting the phone line here, we were waiting over 6 months, and phone signal is near non existent.

Any help would be appreciated

Thanks
Tags (1)
0 Ratings
Reply
5 REPLIES 5
kkkk
Aspiring Expert
419 Views
Message 2 of 6

Re: My neighbours either side have fibre broadband but I cant

0 Ratings
Reply
Moderator
Moderator
409 Views
Message 3 of 6

Re: My neighbours either side have fibre broadband but I cant

@Cornwall1 welcome to the community and thanks for posting.  Are you connected to the same cabinet as your neighbours?  If you enter your details into this checker it will advise you what services are available and the cabinet number will show in the results.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Cornwall1
Newbie
403 Views
Message 4 of 6

Re: My neighbours either side have fibre broadband but I cant

Hi, 

 

Thanks for the reply, I am in a different cabinet to my neighboughs which I assume is becuase it is a new line?

 

The link you sent me confirmed this.

 

Is there anything I can do?

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
389 Views
Message 5 of 6

Re: My neighbours either side have fibre broadband but I cant

if your cabinet, which is different to your neighbours, is not yet fibre enabled there is nothing you can do to get iopenreach to upgrade your cabinet sooner  openreach will not move your current line to a different cabinet just so you can get fibre conenction - this has been covered many times on forum previously



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Distinguished Guru
334 Views
Message 6 of 6

Re: My neighbours either side have fibre broadband but I cant

Can you confirm what cabinet (pcp) and telephone exchange you are on?
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Reply