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Cornwall1
Newbie
396 Views
Message 1 of 6

My neighbours either side have fibre broadband but I cant

Hi

I am trying to find some information.

I recently renovated a barn, which was completed and moved into in July 16.

all of my neighbours both before the exchange and further away have got fibre optic, when I go to openreach website and put my number in it suggests fibre is not available, however typing any of my neighboughs shows it is.

We currently have speed of just 2mbs, so the upgrade would be a huge advantage.

Does anybody know why I might not be able to get fibre or could it be a database error which can easily be sorted.

As a side note I did have huge delays with open reach even connecting the phone line here, we were waiting over 6 months, and phone signal is near non existent.

Any help would be appreciated

Thanks
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5 REPLIES 5
kkkk
Aspiring Expert
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Message 2 of 6

Re: My neighbours either side have fibre broadband but I cant

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Moderator
Moderator
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Message 3 of 6

Re: My neighbours either side have fibre broadband but I cant

@Cornwall1 welcome to the community and thanks for posting.  Are you connected to the same cabinet as your neighbours?  If you enter your details into this checker it will advise you what services are available and the cabinet number will show in the results.

Community ModeratorNeilO
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Cornwall1
Newbie
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Message 4 of 6

Re: My neighbours either side have fibre broadband but I cant

Hi, 

 

Thanks for the reply, I am in a different cabinet to my neighboughs which I assume is becuase it is a new line?

 

The link you sent me confirmed this.

 

Is there anything I can do?

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: My neighbours either side have fibre broadband but I cant

if your cabinet, which is different to your neighbours, is not yet fibre enabled there is nothing you can do to get iopenreach to upgrade your cabinet sooner  openreach will not move your current line to a different cabinet just so you can get fibre conenction - this has been covered many times on forum previously



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Distinguished Guru
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Message 6 of 6

Re: My neighbours either side have fibre broadband but I cant

Can you confirm what cabinet (pcp) and telephone exchange you are on?
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