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jammy27
Beginner
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Message 1 of 2

My sign up offer was for M&S card but instead I'm being offered a tech gift

Hi,

I signed up via a MoneySavingExpert link, and the details of that offer were a BT Mastercard Reward card (which I have received) and an M&S Voucher.   

 

I have filled up the form on Broadbandchoices.co.uk to request my M&S voucher, a couple of weeks ago but have got no acknowledgement of same. 

However instead I have gotten emails (first and second email including the JULYXXXXXX code to use to claim my tech gift) about tech gifts (echo, fitbit or headphones). 

However the tech gifts were not part of the offer I signed up for, and I'd prefer the M&S voucher. 

 

Could someone from BT please look at this?

Thanks

 

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: My sign up offer was for M&S card but instead I'm being offered a tech gift

Hi @jammy27  welcome to the forum and thanks for posting. Not sure what has gone wrong here but it's possible your order has not tracked back to MSE. I've sent you a Private message explaining how you can contact the forum moderation team and we will look into this further for you. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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