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JustinW0001
Newbie
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MyBT Login problems

I am having repeated problems loggin in to MyBT. I enter the user name and password on the main home page and log in no problem. If I try to go to My Account or Fault Tracing I am asked to log in again - a different looking screen. When I do so, I just get taken back to the login screen again. I know I am using the correct username and password, because if I deliberately enter either of them incorrectly I get an appropriate error message. 

 

I had this problem a few weeks ago and after about an hours run-around on 151 something got re-set and I could get on once - but not again. Is there anyway of curing this?

 

Thanks

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