Relating somewhat to this thread ....
My Account page is now like this - changed from the screen shot in this different thread - they seem to be aware there is a problem.....
but if I click on the link that I've underlined to tell them I have a BB service and am the account holder it takes me to a completely irrelevant page that asks for technical details of equipment
Tried it 5 minutes ago Flo worked perfectly my bill was due and its DD so I downloaded the bill to look at it . At the My Account bit there is a ""NEW"" sticker. Didnt get the stuff you are getting ?
Thanks for the reply duncan10.
A glimmer of light - when I enquired recently about upgrading to Infinity the Sales guy told me that my account needed "merging". So he said he'd do it, it would take 24 hrs and he'd call back. hahahahahahah!! The promised BT call-back. He didn't.
I bet any of you anything that this is a result of this so-called merging of accounts (I said to him that the account seemed to be merged anyway because everything showed up on one accout and one bill, with one account number, but he apparently thought differently).
I suspect that I am about to experience my first event horizon - been nice knowing you all.........
I'm pleased to say that this has been resolved, mostly. A very courteous, patient and well-informed member of the Chairman and Chief Exec's Service Team has been responsible.
MyBT now displays two accounts - the old SMxxxx and the new GBxxxxx. The former, now closed, links to old data. The latter now links to the customary phone and broadband data as before (the Calling Plan add-ons are still not displayed, "but we're working on it").
However, data relating to most of November has disappeared between the bills dated 6Nov and 26Dec.
(I wonder if those experiencing the "The usage monitor is currently undergoing maintenance. Please try again later" problems are unwittingly looking for the usage monitor via a defunct SMxxxxx account. That's the page I get if I try to access BB usage via the SMxxxx account, and what I was getting before I discovered that it had been closed without my being informed - BB usage displays normally now via the new GBxxx account)
Fwiw here's the MyBT entry page now:
Oops, I spoke too soon. Checked the details of the last two bills (Nov 6 and Dec 26), and they have overlapped two periods, so have double-charged me.
Well, they haven't double-charged me, apparently, and all is explained on the Final Bill for the SMxxxxx account.
The trouble is there is not even the slightest whiff of a Final Bill - it must be in the same black hole as the lost call details data.