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Aspiring Expert
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Message 1 of 2

MyBT

It looks like I can no longer log into MyBT without changing to a BT ID, with an email address as a username.  At the moment I don't use an email address as username, just a chosen word, but it looks like I will have no option but to change if I want to log in to MyBT,  I only use MyBT, not BT Sport or BT Cloud.  They say the change to an email address username is so that they can contact me when my Bill is ready, but they have been doing that successfully for the past couple of years using my registered email address.    

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Moderator-Retired
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Message 2 of 2

Re: MyBT

Hi new, 

 

Thanks for your post. I am sorry you didn't get a reply. Can you send me over a few details and I will be more than happy to talk you through things. 

 

Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 

 

Cheers,
OlgaC 

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