MyBt RENEWALL button

[ljm]

Hello,

My Halo 1 Fibre Broadband is up for renewal at the end of this month and so when i logged on to MyBt i saw a RENEWAL button. I dont want to click on the 'RENEWAL' button without first knowing what comes next ie price being offered etc. as i get a discount and maybe clicking on 'RENEWAL' would lock me in to the FULL price of the broadband package instead??

Whilst i would appreciate answer to the above i want to downgrade to BT Fibre 1 as i dont need or want the benefits of Halo 1 and i presume from what ive seen online, its a cheaper package than Halo 1, which is what i am on now, so i was wondering if i rang up to downgrade to BT Fibre 1 now, as opposed to in 2 wks time when my present contract finishes, would i still be able to downgrade even though technically i am still within my present contract? 

[imjolly]

try phoning the options team 0800800030 and see if they can help you get the changes you want.  halo 1 is just an add-on and applies to fibre 1 or 2  you can just decide to drop the halo add-on

[ljm]

Ok thanks imjolly. i never really understood what this 'HALO' was.didnt know it was just an add-on. Presume if i ring them and ask them to remove it, it would be simply the cheaperFibre 1 Package which ive seen online??

[ljm]

An answer to the first question in my Post would also be much appreciated please. Thanx

[imjolly · Accepted solution]

just click and see  you would have to agree any changes at next stage before you have committed to anything.  options team normally gives better deal with bit negotiation

[ljm]

okeydoke,cheers.