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joal145
Beginner
448 Views
Message 1 of 8

Mybt

I have not been able to access the Mybt page for a few weeks (ok on my mobile). When I log in there is a message on the screen, this  page is not working at the moment. Also the following err_empty_response. I have tried all ways to open Mybt on my windows 10 desktop butget the same message. Can anyone help.

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7 REPLIES 7
NeilO
Moderator
Moderator
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Message 2 of 8

Re: Mybt

Hi @joal145, welcome to the community and thanks for your post. I'm sorry to see you're having trouble logging into MyBT.  Can you try logging in on this link MyBT with your primary BT ID and password and let me know how you get on? 

You might need to try clearing the cookies and cache in your web browser settings.

Thanks

Neil

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joal145
Beginner
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Message 3 of 8

Re: Mybt

Hi. I have tried your link and just get the same error message. I have had various live chats with BT agents and tried different things including clearing the cache and history, and try a diff. browser which I did and the conclusion was there must be a fault with my device and washed their hands of the matter.

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joal145
Beginner
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Message 4 of 8

Re: Mybt


Hi. I have tried your link and just get the same error message. I have had various live chats with BT agents and tried different things including clearing the cache and history, and try a diff. browser which I did and the conclusion was there must be a fault with my device and washed their hands of the matter.
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DanielS
Moderator
Moderator
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Message 5 of 8

Re: Mybt

Hi @joal145,

I'm sorry to hear that you can't access the link still on your Windows 10 device. Depending on your browsers, they should have a private mode that bypasses any cookies or cache or temp files. If you have Microsoft Edge, right click on the shortcut and click "New InPrivate Window". Once you've done that, then go to My BT and try it again, please. If you have Google Chrome, you right click the shortcut and choose "New incognito window".

To make it easier to copy and paste, here's the link that you'll need https://www.bt.com/mybt

Thanks

DanielS

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joal145
Beginner
276 Views
Message 6 of 8

Re: Mybt

Tried to open Mybt in a new private window in Microsoft edge and I get the same error message, the page will not open. Is it possible to uninstall Mybt and reinstall it, will is this a possible fix and how can it be done.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Mybt

MyBT is a webpage, you can't uninstall it.

Do you have the same problem with other webpages?

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joal145
Beginner
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Message 8 of 8

Re: Mybt

I have no web page problems except for Mybt.

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