on 01-10-2012 11h17
Please can someone give me advice on how to change the Bill from my mothers name to my wifes name?
Keep same address and keep same telephone number.
Solved! Go to Solution.
on 01-10-2012 12h27
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
on 01-10-2012 18h46
If you have your Internet via your phone line, beware! When I did this, because it was a change of surname, BT closed the internet connection. My ISP opened it again but I was charged a total of (£25+£65) £90 for the privelige. They promised a refund but it hasn't happened yet.
on 02-10-2012 9h49
In a way I have the same problem with my telephone account as the bills come through my letterbox with my father's initials although all the DD's are paid in my name. I think that I will keep it that way for fear of upsetting the Apple cart and causing all sorts of problems. It has been like this since 1975!!