Has anyone else had a complete nightmare in getting connection once an order was placed online???
I signed up to a what I thought was a very good deal with BT online (your own site) over a month ago. Online purchases is the modern way right? The way your business will grow and get more customers.
Well over a month later, what feels like a 100 phone calls and complaints later, incorrect billings, more complaints and phone calls and promises from the rewards team and guess what? Still NO broadband!! Its absolutely shocking and disgusting that you will mislead and missell your services in this way. Turns out it was the WORST deal I could pick.
I am getting no where. Yesterday I was told my whole order had to be cancelled yet again as on ‘activation day it was not activated’. Now I have nothing and someone will apparently phone me today. Which I know they wont, as I have had this promise before and no one ever phones me!
In the end it just delays me by another day as when I phone at 8.55pm to say no one phoned, its ‘no someone will phone you before 9pm it says so on the system’!?!
I phone back the following day only to be told ‘yes no one phoned you, do you want to open a complaint?’ SERIOUSLY I raised so many complaints and nothing happens it’s pointless. Yesterday alone I spent 2hours on the phone with you 8-10am 4 agents as they kept ‘dropping’ the call. Are you going to compensate me for all the time I wasted phoning you?
Im at the point where I just want to cancel my complete order, have all my details deleted from your system, and back up servers and to NEVER have to deal with BT again. I will go back to SKY cap in hand.
You need a higher level complaints team...oh wait you have one, the illusive ‘special case worker’ that has never contacted me! I would laugh but I am actually at the point of crying from frustration.
Just provide people wih the services you sell on your website or don’t bother selling it. After all you wont order a salad in a restaurant and then not have it brought to your table? Sitting waiting calling the waiter only to hear ‘I am sorry your salad is coming I promise’ just sit and wait with nothing to eat for a while longer...
I now have the automated Direct Debit voice calling me due to the fact that I reclaimed my DD from my bank as per your agent's advise on Monday morning - seeing as though NO services has started and my order has not actually happened.
Can someone please phone me and sort this mess out!!
Hi @RPLATT
Lets see if we can help, or find someone who can..
When they have cancelled the orders did they offer any explination as to why it keeps getting cancelled? Do you have an active phone line with BT already?
You have been mucked about far too much already by Customer Services
None of the forum members will be able to help with this so I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.
Edit: @gg30340 beat me to it
Sounds like there is no more capacity in the cabinet. Enter you phone number HERE and post the result. Remove your number before posting.
Hi @RPLATT
Welcome to the Community and thanks for your post!
Sorry for the delay connecting the services you ordered on our website. I am genuinely sorry to see that you have had such a tough time recently with the delay. You make some valid points which I have to agree with as if it was me I would be as frustrated.
From what you have posted, it sounds like there isn't a spare port in the fibre cabinet to connect you. It may be the case of having to get you up an running on an ADSL product and then do the upgrade order which will queue and then you'd be connected once capacity becomes available.
We are happy to pick this up and manage things for you from here. Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie