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Message 1 of 3

NO BROADBAND !!!

I have been a satisfied customer for years, no issues.....

I've just ordered BT TV and this has somehow meant my BROADBAND, LANDLINE, everything has been stopped and I'm told I have to wait for three to four days possibly more for the order to complete !!!!

But I already had Broadband !!!

So utterly disappointing, leaving a large gaming family with nothing.

unbelievable and useless service...

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Message 2 of 3

Re: NO BROADBAND !!!

Have you thought about getting a 4G or 5G router on a monthly plan? Can't you use a hotspot from a mobile telephone?

Those would be better than "nothing".

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Message 3 of 3

Re: NO BROADBAND !!!

Hi @CR713 and welcome to our community.

I'm really sorry there's been such a mix up with your order. Ordering the BTTV shouldn't have meant you lost your broadband etc. I'd like to take a look at this to try and find out where we went wrong. I'll drop you a private message now so you can get in touch if needed.

Cheers

David